Shipping Policy
 

At Magnolia Hemp, we are committed to getting your favorite hemp products delivered safely, efficiently, and as quickly as possible. We work hard to make your shopping experience simple and convenient, from checkout to delivery.
 

Please review our shipping policies below for important information regarding order processing, shipping times, delivery restrictions, and more.
 

Free Shipping

We're happy to offer FREE standard shipping on most online orders!

Expedited shipping options may be available for an additional fee at checkout.

Please note: Magnolia Hemp currently ships within the United States only. We do not offer international shipping.

Certain products and destinations may be excluded from shipping due to applicable state or local laws.

Order Processing

We know you're excited to receive your order, and we're just as excited to get it to you!
 

• Orders placed before 12:00 PM CT, Monday through Friday, will typically ship the same business day.

• Orders placed after 12:00 PM CT will generally ship the following business day.

• Orders placed Friday after 12:00 PM CT, Saturday, or Sunday will typically be processed the following Monday, excluding holidays.

Please keep in mind that processing times are separate from shipping and delivery times.

While we make every effort to process orders promptly, occasional delays may occur during holidays, promotional events, periods of high order volume, or circumstances outside our control.

Shipping Methods

Magnolia Hemp uses trusted shipping carriers, including USPS (United States Postal Service) and UPS (United Parcel Service), to deliver your orders.

Shipping and order processing generally occur Monday through Friday, excluding major holidays.

The shipping method available for your order may vary depending on the products purchased, delivery destination, and applicable carrier restrictions.
 

Delivery Times

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information so you can follow your package's journey.

Estimated standard delivery time: 3–9 business days after shipment.

Delivery times are estimates and may vary based on your location, carrier operations, weather conditions, holidays, or unexpected transportation delays.

Tracking Your Order

Tracking information may take 24–48 hours to become available after your shipping confirmation email is sent.

In some cases, tracking updates may be delayed while your package moves through carrier sorting or distribution facilities.

If your tracking information hasn't updated for several days, we recommend checking directly with the shipping carrier for the most current delivery status.

Carrier Assistance

Once your package has been transferred to the shipping carrier, delivery and tracking updates are managed by USPS or UPS.

If your package is delayed, missing, or marked as delivered but cannot be located, we recommend contacting the carrier first.

USPS Customer Service

• Website: https://www.usps.com/help/missing-mail.htm

• Phone: 1-800-275-8777

UPS Customer Service

• Website: https://www.ups.com

• Phone: 1-800-742-5877
   

If you still need assistance after contacting the carrier, please reach out to the Magnolia Hemp team. We're happy to help however we can.
 

Shipping Restrictions & State Laws
 

At Magnolia Hemp, we take compliance with federal, state, and local hemp regulations seriously.

Because hemp laws vary by state and product type, certain products may not be eligible for shipment to specific locations.
 

We currently do not ship to the following states:

• Alabama

• Tennessee

• Idaho

• Iowa

• Wisconsin

• California

• Wyoming
   

Shipping restrictions may change as laws and regulations evolve.

Magnolia Hemp reserves the right to decline or cancel an order if the products cannot legally be shipped to the designated destination or if shipping is prohibited by an applicable carrier.

Customers are responsible for understanding and complying with applicable laws in their state or locality. Magnolia Hemp will also review shipping eligibility in accordance with applicable legal and carrier requirements.

Shipping Rates

Standard shipping is FREE on most eligible online orders!

If expedited shipping is offered, the additional cost will be displayed during checkout.

If you receive a message stating "No shipping rates available for your area," this typically means we are unable to ship to the address provided, the products in your cart are restricted in your location, or a shipping method is unavailable.

For assistance, please contact our customer support team at magnoliahemp@cypresshemp.com or call 225-963-1631.

Backorders & Product Availability

While we do our best to keep our inventory updated, occasionally an item may become unavailable after an order has been placed.

If this happens, our team will attempt to contact you to discuss available options, which may include:
 

• Substituting an alternative product with your approval.

• Waiting for the original product to become available, if applicable.

• Removing the unavailable item from your order and issuing a refund to your original payment method.

We appreciate your patience and understanding if an unexpected inventory issue occurs.

Damaged, Missing, or Incorrect Products

Your satisfaction matters to us, and we want to make sure your order arrives as expected.

If your order arrives damaged, contains an incorrect product, or is missing an item, please contact our customer service team at magnoliahemp@cypresshemp.com as soon as possible.

To help us resolve your concern efficiently, please include:
 

• Your full name and order number.

• A brief description of the issue.

• Clear photographs of any damaged or incorrect items.

• Photographs showing the product's lot or batch number, when applicable.

• Photos of the shipping packaging if it arrived damaged.
   

Our team will review the information provided and work with you toward an appropriate resolution.

If your entire shipment is missing or appears lost in transit, please contact the shipping carrier first and then reach out to us if further assistance is needed.
 

Incorrect Shipping Addresses
 

Please double-check your shipping address before completing your purchase.

Magnolia Hemp is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information entered during checkout.
 

If you notice an error in your shipping address, contact us as soon as possible at magnoliahemp@cypresshemp.com.

We'll do our best to make corrections before your order ships. However, once a package has been transferred to the carrier, changes may not be possible.
 

Contact Magnolia Hemp
 

Have questions about shipping, tracking, or your order? We're here to help!
 

Magnolia Hemp

Email: magnoliahemp@cypresshemp.com

Phone: 225-963-1631

Address:

10771 Perkins Road, Suite A
Baton Rouge, LA 70810
 

Thank you for shopping with Magnolia Hemp! We appreciate your support and look forward to delivering quality hemp products right to your door.